At N.G.I Goods, we are committed to your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help with refunds under the conditions outlined below.
This refund policy applies exclusively to orders shipped within the USA.
Eligibility for Refunds
Refunds may be issued in the following situations:
- Items damaged during shipment or with manufacturer defects.
- Items returned within 30 days of delivery in unused, undamaged condition and in their original packaging.
- Refunds are subject to inspection and approval by our team.
How to Request a Refund
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Contact Us
Reach out to our customer support team at info@ngioods.com with your order number and reason for the refund request.- For defective or damaged items, include clear images highlighting the issue.
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Approval Process
- Once your request is reviewed and approved, we will initiate the refund process.
- In some cases, you may not need to return the item, and we will notify you if this applies.
Refunds & Processing Time
- Approved refunds for defective or damaged items will be processed within 5-7 business days after approval.
- Refunds for returned items that meet all eligibility criteria will be processed within 5-7 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Important Notes
- Non-Refundable Items: Personalized or custom-made items and clearance or final-sale items are non-refundable unless defective.
- Shipping Fees: Original shipping fees are non-refundable unless the item was defective or damaged during shipment.
If you have any questions or need further assistance with your refund request, please don’t hesitate to contact us. We’re here to make things right!
Thank you for shopping with N.G.I Goods!